Returns & Refund

1. Return Eligibility

• Returns are accepted within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• We do not accept returns for damaged, used, or non-resalable items unless they arrived defective.

2. Return Process

• To initiate a return, contact us at contact@innova8it.com with your order details and reason for return.
• Once approved, we will provide return instructions.
• The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

• Refunds will be issued after we receive and inspect the returned item.
• If approved, refunds will be processed to the original payment method within 5-10 business days.
• Shipping fees are non-refundable, except in cases of defective or incorrect products.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us.

5. Non-Returnable Items

• Custom or personalized items.
• Items marked as final sale.
• Used or damaged items (unless they arrived defective).

6. Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider.
• If you still need assistance, contact us at contact@innova8it.com.

7. Contact Us

For any return or refund inquiries, reach out to contact@innova8it.com.