Shipping Policy
1. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates & Delivery Time
We offer international shipping with the following rates:
- USA: Standard Shipping = $5 (7-12 business days), Fast Shipping = $8 (5-8 business days)
- Canada: Standard Shipping = $20 (10-14 business days)
- Other Countries: Standard Shipping = $40 (10-14 business days)
Delivery times may vary due to customs processing, weather conditions, or unforeseen circumstances.
3. Order Tracking
- A tracking number will be provided once the order has been shipped.
- Customers can track their orders through the shipping carrier’s website.
4. Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees.
- The buyer is responsible for any additional charges imposed by the destination country.
5. Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery time, please contact us at contact@innova8it.com.
- If a package is lost in transit, we will work with the shipping provider to resolve the issue.
6. Incorrect Address & Failed Delivery
- It is the customer’s responsibility to provide an accurate shipping address.
- If a package is returned due to an incorrect address or failed delivery, the customer may need to cover the reshipping cost.
7. Changes & Cancellations
- Orders cannot be canceled once they have been shipped.
- If you need to change your shipping details, contact us immediately.
8. Contact Us
For any shipping-related inquiries, reach out to contact@innova8it.com.